Overview

As a Senior Solutions Consultant with a focus on implementation, you will play a critical role in configuring and deploying software solutions tailored to meet the specific needs of our clients. You will work closely with clients to understand their business requirements, translate these needs into technical specifications, and implement our software products accordingly. This role requires a blend of technical expertise, project management skills, and customer-facing abilities to ensure successful solution delivery and client satisfaction.

Key Responsibilities

• Client Engagement: Collaborate with clients to gather and analyse their business requirements and technical needs. Conduct discovery sessions and provide expert guidance on how to best use our products to achieve their objectives.

• Solution Design and Implementation: Design, configure, and implement software solutions based on client requirements. Customise products through coding, scripting, and use of APIs as necessary to meet unique client needs.

• Project Management: Lead and manage the implementation process from start to finish, ensuring projects are delivered on time, within scope, and within budget. Coordinate with internal and external stakeholders to ensure smooth project execution.

• Technical Support and Troubleshooting: Work with Technical Solutions Consultants to provide ongoing technical support during the implementation phase.

• Training and Documentation: Develop and deliver training sessions to clients to ensure they understand how to use the implemented solutions effectively. Create and maintain comprehensive documentation on system configurations, customisations, and operational procedures.

• Quality Assurance: Work with Technical Solutions Consultants to ensure the implemented solutions function as expected and meet the quality standards. Collaborate with QA teams to perform functional and non-functional testing of custom solutions.

• Continuous Improvement: Gather client feedback and analyse solution performance to identify areas for improvement. Proactively recommend enhancements and optimisations to meet client needs and improve overall satisfaction.

• Cross-Functional Collaboration: Work closely with sales, product development, and customer support teams to ensure a cohesive approach to client engagements and a smooth transition from implementation to ongoing support.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• 5+ years of experience in a solutions consulting, implementation management, or SaaS project management role

• Strong project management skills, with experience using tools like Asana

• Strong communication skills with the ability to convey technical information to non-technical stakeholders.

• Proven ability to manage multiple projects simultaneously in a fast-paced environment.

• Experience in solution design, or customer onboarding in a SaaS or enterprise software company.

• Excellent stakeholder management skills, with the ability to communicate effectively across technical and business teams.

• Familiarity with APIs, web services, and other integration technologies.

• Strong problem-solving skills and the ability to manage project risks proactively.

• Familiarity with CRM, ERP, or enterprise SaaS platforms is a plus.

• Certifications in relevant technologies or project management (e.g., PMP, ITIL, etc.) are advantageous.

• Ability to travel occasionally for client meetings and industry events (if required)

• Language Proficiency: Ensure fluency in English, as it is a mandatory requirement for clear and efficient communication within the team and broader organisational context

What We Offer

Here's what we offer to support your growth, well-being, and success at Full Fabric:

• Competitive Salary: We understand the value of top talent and are committed to offering market-leading compensation packages that reflect the expertise and value our team members bring to our company.

• Remote Flexibility: Embrace the future of work with our fully remote working option and experience the benefits of remote work. At Full Fabric, we support your choice to work from a dedicated home environment, ensuring a healthy work-life balance while maintaining a productive and professional workspace.

• Comprehensive Health Insurance: Your well-being is our priority. That's why we offer comprehensive health insurance to all our team members, ensuring you are protected and have access to the best healthcare options.

• Home Office Budget: We’re committed to helping you create a comfortable and productive workspace at home. We provide a dedicated budget to support you in setting up your home office, ensuring you have everything you need to succeed and perform at your best.

• Professional Growth: At Full Fabric, we're committed to your professional development. You'll have opportunities to attend industry conferences, participate in training programs, and access a wealth of resources to help you grow in your career and stay ahead in the field.

• A Culture of Excellence and Innovation: Join a team of forward-thinking professionals who are passionate about making a difference in software and education. Our culture fosters innovation, encourages collaboration, and supports your ideas to improve and expand our impact.

• Making a Difference: Your work at Full Fabric will be more than just a job. It will contribute to transforming the educational landscape, making high-quality education more accessible and impactful through technology.

If you feel you’re the right fit for this role we’d love to hear from you.

Note: At Full Fabric, we are committed to providing a positive and respectful interview experience for all candidates. While we strive to offer personalised feedback, the volume of applications makes this impossible. Rest assured, each application is reviewed with care, and we truly appreciate your interest in joining our team and contributing to the future of educational technology.