Overview

We are looking for a talented and driven Technical Solutions Engineer to join our forward-thinking team. In this role, you will be the technical backbone of our Sales and Customer Success teams, helping customers integrate and optimize our solutions. Your expertise in APIs, integrations, and technical problem-solving will be instrumental in ensuring customer satisfaction and success. This is a rare opportunity to make a significant and lasting impact by shaping how our customers experience and utilize our platform.

Key Responsibilities

• Customer Integration Support: Collaborate with customers to facilitate seamless API integrations and technical onboarding processes, ensuring timely and efficient implementation.

• Technical Query Resolution: Act as the primary point of contact for technical questions, and troubleshooting customer issues related to APIs, integrations, and platform configurations.

• Cross-Functional Collaboration: Work closely with the Sales, Customer Success, and Engineering teams to identify and resolve technical challenges, bridging the gap between technical and non-technical stakeholders.

• Pre-Sales Technical Assistance: Support the Sales team by demonstrating technical capabilities and answering customer questions during the pre-sales process.

• Documentation: Create and maintain technical documentation, FAQs, and guides to help customers and internal teams better understand our platform and integration processes.

• Continuous Improvement: Provide feedback to the Product and Engineering teams based on customer interactions, identifying opportunities to improve our platform and integrations.

Qualifications

• API Expertise: Strong understanding of APIs (REST, JSON, Webhooks) and experience working on integrations with third-party platforms.

• Technical Problem-Solving: Proven ability to troubleshoot and resolve complex technical issues.

• Programming Knowledge: Basic experience with scripting or coding (e.g., Python, JavaScript) to assist with integrations and testing.

• Customer Communication Skills: Excellent communication skills to translate technical concepts for non-technical stakeholders and vice versa.

• Experience in SaaS or Tech: Familiarity with SaaS platforms and customer success workflows.

• Collaboration & Tools: Experience with tools like Postman, Asana, Linear and CRM systems, and proficiency in Git for version control.

• Language Proficiency: Fluency in English is required to communicate effectively with customers and internal teams.

What We Offer

Here's what we offer to support your growth, well-being, and success at Full Fabric:

• Competitive Salary: We understand the value of top talent and are committed to offering market-leading compensation packages that reflect the expertise and value our team members bring to our company.

• Remote Flexibility: Embrace the future of work with our fully remote working option and experience the benefits of remote work. At Full Fabric, we support your choice to work from a dedicated home environment, ensuring a healthy work-life balance while maintaining a productive and professional workspace.

• Comprehensive Health Insurance: Your well-being is our priority. That's why we offer comprehensive health insurance to all our team members, ensuring you are protected and have access to the best healthcare options.

• Home Office Budget: We’re committed to helping you create a comfortable and productive workspace at home. We provide a dedicated budget to support you in setting up your home office, ensuring you have everything you need to succeed and perform at your best.

• Professional Growth: At Full Fabric, we're committed to your professional development. You'll have opportunities to attend industry conferences, participate in training programs, and access a wealth of resources to help you grow in your career and stay ahead in the field.

• A Culture of Excellence and Innovation: Join a team of forward-thinking professionals who are passionate about making a difference in software and education. Our culture fosters innovation, encourages collaboration, and supports your ideas to improve and expand our impact.

• Making a Difference: Your work at Full Fabric will be more than just a job. It will contribute to transforming the educational landscape, making high-quality education more accessible and impactful through technology.

If you feel you’re the right fit for this role we’d love to hear from you.

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Note: At Full Fabric, we are committed to providing a positive and respectful interview experience for all candidates. While we strive to offer personalised feedback, the volume of applications makes this impossible. Rest assured, each application is reviewed with care, and we truly appreciate your interest in joining our team and contributing to the future of educational technology.